24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance right away, that's why our cloud hosting services come with 24/7 technical support as well as various options for communication. In case you don't have an account yet, you can call us or come on our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up ordering a service that you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. Unlike the vast majority of suppliers out there today, we reply to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you're able to take full advantage of our 24/7 tech support services even on official holidays. Your websites will be available at all times and so will we. With quite a few connection options, you'll be able to pick the easiest method to contact us and inquire about our services if you don't have an account yet, or get support if you're already one of our customers. You'll be able to give us a call, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour reply time guarantee, although it hardly ever takes more than 20 mins to get assistance irrespective of the complexity of the problem. With our customer and technical support services, we are available for you every time you need us, not several days after that.
24/7 Customer Support in VPS Servers
If you acquire a VPS server from our company, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local phone numbers in the USA, Great Britain and Australia along with a live chat service. If you're an existing customer and you need help with some technical issue which requires additional time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an e-mail and we'll take care of the problem and send you a reply within 1 hour. The answer time is warranted 24/7, which includes weekends and holidays, but for most problems it takes no more than 30 minutes to receive support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so in case you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we offer include 24/7 support via various methods of communication and with a 1-hour maximum answer time guarantee. In case you want to learn more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have worldwide or you could use our live chat service and speak with a live agent. For solely tech issues that need the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, as these channels are more appropriate to track a given problem. The answer time for them rarely exceeds half an hour, which means that you can forget all about having to wait for a whole day in order to get help. Our support service is available for all server-related issues, as well as the pre-installed software. When you want support for third-party applications, you can consider obtaining the Managed Services upgrade that we offer for all the plans.