A lot of persons who begin using their very first web hosting account, or change companies, normally have enquiries with respect to how given tasks are completed or face predicaments when setting up different things such as e-mails, website settings, etc. That’s why, a lot of companies have prepared documentation with the most frequently asked questions and problems so as to help their customers obtain info quickly and seamlessly. Consequently, the tech support engineers can focus on actual issues that certain clients may be encountering, because the solution for the smaller things will be available on the web and clients can fix them without getting in touch with the client care team. Having elaborate documentation is essential, particularly for new customers without any practical experience whatsoever, as the web hosting service involves an immense amount of features and lots of individuals can get puzzled about what to do. A good information repository can both help you execute the tasks that you want and get to know how the hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve purchased your very first cloud hosting package from our company or have moved your site over to us, you’ll grow accustomed to our services and our custom-created Hepsia hosting Control Panel very quickly due to the fact that we have compiled a detailed web-based knowledge base where you can find all the information that you will ever need – both general info in regards to the hosting service as a whole and more concrete info about the different features that you can use and the complications that you may confront. The articles themselves are available in 2 places. The whole article list can be accessed via the Control Panel’s Help section. You can read articles that are dedicated to the different features in every Control Panel section as well. You can find out how to accomplish de facto everything, from creating an .htaccess config file to managing a mailing list, and all the articles include in-depth guides, so you will never become perplexed due to an unclear text. Needless to say, in case you experience a more specific obstacle and you are unable to find a solution in our knowledge base, you can touch base with our technical support engineers 24/7.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled an extensive online knowledge base for all our present and future clients, so in case you order a semi-dedicated server plan through us, you will be able to find any information that you need at any time. We have an array of informational help articles, which will help you better understand what is happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are merely two examples. Our in-depth manuals will help you do anything you wish – uncompress an archive, import a database, redirect a domain, and so on. In addition, we also have troubleshooting guidelines, which will permit you to discover what spurs a certain problem and the feasible solutions for it. In case you aren’t able to send e-mail messages or your domain returns an HTTP 500 error message, for instance, you can examine our knowledge base and resolve the issue without delay. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.