A ticketing system is the most popular communication channel that hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to handle a problem that requires some time to investigate or that has to be forwarded to a system administrator. Thus, all comments added by either party will be stored in one and the same place in case somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will have to sign in and out of at least two accounts in order to complete a particular task or to contact the company’s client care staff. In case you would like to administer a handful of domains and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Plus, it may take a significant amount of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst you’re browsing your website files or customizing various account settings. The ticketing system is being monitored 24x7 by our tech support staff and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to obtain assistance. In contrast with some web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information with regards to any billing or technical problem. Besides, you can read a number of educative articles, which will help you resolve the most commonly faced issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you’d like to touch base with our help desk support staff members, you will be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different technical support platform like you’ll have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket effortlessly and to look through older tickets using a smart search box. Plus, you’ll be able to check the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can carry out all of the above-mentioned activities without signing out of your Hepsia Control Panel at any moment, so if you confront any complication or have an inquiry, you can get in touch with our support engineers and solve the specific problem in less than 1 hour via one single support platform.