A live chat is one of the channels of communication supplied by some web hosting companies as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is faster as compared to a support ticket and it'll make it less likely to misunderstand or misspell a word as compared to a call with a representative. Furthermore, when the issue that you experience requires some time to be examined and resolved, you can do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service without spending a dime provided that you have world wide web access even if your web hosting provider is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the Linux cloud hosting that we offer and we're able to help you with almost everything live. In case you don't have an account with us yet, we'll provide you with more details about the plans so as to help you to pick the most suitable plan. In case you are a current customer, we're able to help you with any general or billing matter plus with numerous common tech problems, for instance an e-mail address setup in a desktop email client. If you can't phone us for whatever reason or you are in a country where we don't have a local phone number, the live chat is the best way to contact us. Needless to say, some troubles need more time to examine and test, therefore you will need to open a support ticket to our technicians, however, we can save your time and help you with a number of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is designed for all our prospective and current clients. If you are looking for a new hosting account, you will be able to chat in real time to one of our agents and get more information about our Linux semi-dedicated servers so that you can pick the best plan for your web sites. If you already own an account with us, we can assist you in a timely manner with general, billing and 1st level techmatters. Though sometimes you'll have to open a support ticket as there are troubles that can't be resolved through a live chat, we can assist you with lots of basic tasks, like setting up an email account in an email client or forwarding one domain to another one. In this way, you will take advantage of prompt assistance and you'll save a lot of time.