One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any technical support ticket that you submit or any email that you write is only 60 minutes, even if you contact us during weekends and legal holidays. Regardless of the nature of your query or issue, we will help you momentarily and will give you the required information to troubleshoot any problem with your websites. The real reaction time usually does not exceed fifteen-twenty minutes, which means that you can just forget about waiting for hours to get an issue solved or what is even worse than that – waiting around a whole day only to receive a response that more information is needed while nothing is solved. We’ll give you assistance in no time solely because we are aware of just how priceless time can be in the dynamic Internet space. The 1-hour response guarantee applies to any technical or billing query that you might have associated with our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a client support ticket from your hosting Control Panel or write an email associated with your semi-dedicated server, you’ll get a response within maximum 60 minutes. You can contact us whenever you want in regards to general, technical or billing matters and given that we will be at your disposal day and night, you’ll always get help in no time. Depending on the particular question or issue, we will provide you with more details, rectify the obstacle if it’s been caused by something within our reach or tell you what to do on your end in case you have to update some setting for an Internet application that we don’t have access to. You can just forget about waiting around for a whole day for each and every reply. Actually, in the majority of cases we reply to emails and tickets within no more than twenty-twenty five minutes.