Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We offer a 60–minute response guarantee for any support ticket or email that you send to our tech support staff. We will speedily respond to all the standard queries and forward the case to our sysadmins in case additional assistance is needed. If you take advantage of the Managed Servers package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • A Top–Class Client Support Service

  • If you require help working with the Web Control Panel or with any of the applications that we’ve preinstalled on the dedicated web hosting server for you, do not hesitate to get in touch with our technical support staff anytime via the ticketing system. Plus, in case you need help administering your server, you can make use of our Managed Servers package, that includes Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting services, backup space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Control Panel has been preinstalled for each dedicated server. Among its functionalities is a very convenient integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of instructional articles also video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each section of the Web Control Panel.